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Almost 90% of consumers trust online reviews similarly to personal recommendations from their family and friends. The fact proves that taking care of a positive online image has a crucial role not only in online reputation management (ORM) but also in sales in general.

Client satisfaction has huge impact on obtaining profits from your entrepreneurship. Satisfied user not only return to your offer, but also help you with building the reputation of your brand you create. Would you like to increase your budget? Get to know what are the real needs of your customers. You are able to measure client’s satisfaction for a few simple ways. 

Put yourself in your customer’s shoes for a moment. You want to buy goods or use a specific service. Open your web browser and do some quick research. Find a company that can meet your needs. Go to the website, read the detailed information. Before you buy a product or reach for the phone to set up an appointment, you want to make sure you’re dealing with a reliable contractor. What do you do?

Nowadays, it is difficult to find a person who does not check the reviews on Google before choosing the company's offer. On one hand, it is an opportunity to effectively promote your business. On the other hand, it is hard not to treat this situation as a threat. Even if every effort is made in your company to guess and satisfy all customer needs, you will eventually find someone who is not satisfied. And it immediately paves the way to a negative comment. 

Rating Captain to producent oprogramowania z Wrocławia, który z powodzeniem zdobywa uznanie użytkowników na całym świecie. Specjalizując się w kompleksowym zarządzaniu recenzjami oraz dowodami społecznymi, firma ta oferuje rozwiązania, które pomagają przedsiębiorstwom budować silną reputację w sieci. Ich zaawansowane narzędzia umożliwiają efektywne monitorowanie opinii klientów oraz ich analizę, co jest kluczowym aspektem w procesie budowania zaufania marki.